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Home / Legal Notices / Consumer Complaint
Last updated: 2 October 2026
A defective product, a service that was paid for but not delivered, or a refund that never came. Under the Consumer Protection Act, 2019 you can send a notice to the seller or service provider and, if needed, file a complaint before the Consumer Commission on the e-Jagriti portal. We organise the facts and documents; notices and representation are handled by independent advocates, or you can appear yourself.
The Consumer Protection Act, 2019 covers defects in goods, deficiency in service, unfair trade practices, overcharging and misleading advertisements, including purchases made online. A consumer is a person who buys goods or hires services for a consideration, other than for resale or a commercial purpose.
A legal notice before filing is not required by law, but it is common practice. It gives the seller a chance to refund, replace or repair, and it shows the Commission that you tried to settle the matter first.
If the dispute continues, a complaint is filed before the District, State or National Consumer Disputes Redressal Commission, depending on the value of goods or services paid for. Complaints are filed online through e-Jagriti, which has replaced the earlier e-Daakhil system. You may appear in person or through an advocate.
Based on the Consumer Protection Act, 2019 and the Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021. Last updated: 27 September 2026.
Consumer Protection Act, 2019
Value paid up to ₹50 lakh
Above ₹50 lakh and up to ₹2 crore
Above ₹2 crore
Two years from the cause of action (s.69)
e-Jagriti (e-jagriti.gov.in)
Consumer Commissions decide on documents. A clear timeline and complete records make the case easier to present, whether you appear yourself or through an advocate.
The value paid decides the Commission, and the two-year limit is checked before anything is sent.
Invoices, warranty cards, emails, chats and complaint numbers are arranged in date order.
Notices and representation are handled by independent advocates; you can also choose to appear in person.
Related notices and services.
How a notice is prepared, signed and dispatched.
For business-to-business dues, which fall outside consumer law.
If a customer has sent you a consumer notice.
If a refund cheque from the seller has bounced.
We understand what went wrong, what you paid and what outcome you want.
Records are arranged in date order and the value and time limit are checked.
An independent advocate drafts and sends a legal notice to the seller or service provider.
The other side is given time to refund, replace or respond.
If unresolved, the complaint, affidavit and documents are prepared and filed online.
The Commission issues notice to the opposite party; you or your advocate attend hearings.
What typically happens next:
The Commission decides whether to admit the complaint and issues notice to the opposite party.
The opposite party files its reply; you may file a rejoinder and evidence.
The Commission may refer the dispute to mediation if both sides agree.
The Commission can order a refund, replacement, compensation or costs. Orders can be appealed to the higher Commission.
Share your query and our team will reply during business hours.
No. The Act does not require a notice, but sending one is common practice and often leads to a settlement.
It depends on the value of goods or services paid for: up to ₹50 lakh at the District Commission, above ₹50 lakh and up to ₹2 crore at the State Commission, and above ₹2 crore at the National Commission.
Two years from the date the cause of action arose. Delay can be condoned only if the Commission is satisfied there was sufficient cause.
Yes. The 2019 Act allows a complaint to be filed where the complainant resides or personally works for gain, as well as where the opposite party is located.
No. You can file and appear yourself. Many people engage an advocate for notices and hearings, and we coordinate with independent advocates where you choose that.
ACS – Director, Expertvuw Management Pvt Ltd
Documents are drafted by Expertvuw’s team for your review. Legal notices are issued, and representation before courts, tribunals and consumer commissions is made, by independent advocates. Expertvuw is a corporate services company, not a law firm.